Microsoft send me a message that my Tend is not compatible with Windows 10. So I realize that I'm not protected

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diane-leduc

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Posted 1 year ago

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woodartisan55, Champion

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It is compatible. see the following response from one of the helpful Trend Micro representative:

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TM_Linda, Employee

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Hi @ahb49, thanks for trying our new Community! 

For your concern, here's the support doc. on how to verify if your installed Trend Micro Security is compatible with Windows 10. Please take a look:
Compatibility of Trend Micro Consumer Products with Windows 10

As you mentioned, you're entitled to use Trend Micro Maximum Security, which is fully compatible with Windows 10. To install your Maximum Security, could you give the following steps a try:
Installing Maximum Security 2017

Please let us know how it goes. If the problem persists, please provide a description or picture of the message, we'll assist you further. Thanks.!
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TM_L, Official Rep

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Hi Tim, thanks for the answer!

Hi @diane-leduc, welcome to Trend Micro Community! 

As @woodartisan55 mentioned, Trend Micro Security 2017 is fully compatible with Windows 10. Please refer to the support document below to check if your computer is protected by Trend Micro Security:
Checking if you have properly installed Trend Micro Security

Also, to help you on your concern, I would like to ask further information. Could you send us the message you received from Microsoft "Trend is not compatible with Windows 10" for us?

Thanks and please let us know if your question was answered.

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