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I was contacted by Microsoft after they locked my computer down and they told me your antivirus program that I have does NOT protect windows 10. Please I need clarification on this matter ASAP. I was on facebook at the time and just looking at the pages. Not clicking on anything...
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Jacquelyn Jones

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Posted 2 years ago

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woodartisan55, Champion

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This seems to be an all too common problem as of late. Here is a previous reply fromTM:

Hello moff1959 and welcome to the Community!

Thank you for letting us know about this question that youhave in mind. 

This message from the link you clicked on Facebook is a Technical Support Scam. It is a scheme used by cybercriminals to scare you bydisplaying a fake message on your web browser to make you believe that there isan issue with your computer when there's none. If by chance that you will getto encounter this kind of message again, please do not call the numberindicated on the page.

All you need to do is to get rid of the message on your webbrowser. Please follow the article below for the instructions on how you canreset your web browser:

Resetting yourweb browser

I hope this helps!

Should you have any other concern, please let us know.

Have a great day!

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TM_Victor, Employee

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Hi Jacquelyn Jones,

I think what @woodartisan55 informed is correct that this is a possible Technical Support Scam. Normally, Technical Supports would not contact you unless you have contacted them first and have an open inquiry or problem that you have reported to them.

I would suggest not to believe in this types of scam as it is possible that there really is no problem.

If in case they have informed that there is malware/virus on your device, then you may contact us directly over our support lines so that our malware experts can identify if there really is one.

Thank you and have a great week!

Trend Micro Home Users Community
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TM_Pat, Employee

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