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  • Updated 3 years ago
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Installing TM but TM installer cannot remove McAfee Live Safe from new HP laptop.
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Posted 3 years ago

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Hi ,

from control panel try uninstall McAfee , then reset computer and try install Trend Micro .

Regards ,
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TM_L, Official Rep

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@Amir Thanks for your answer! 

@David Thank you for asking here! For your issue, as @Amir mentioned, you can go to control panel try to uninstall McAfee, and then reset your computer and try install Trend Micro. You also can refer to the link below for detailed steps.
Programs to remove before installing Trend Micro Security - Please refer to "Steps To Remove Conflicting Programs"

If the problem still persists, we suggest you to contact McAfee for help:
McAfee® for Consumer

Thanks and please let us know if you have more questions!

Trend Micro Home Users Community

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