May seem crazy; Yet as o fYesterday; My "Curser" is in position like when Microsoft; "Took it over" Once, as an exp.

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Feel Like "Someone" has taken over my "Curser:
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aquarianvenus2000

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Posted 1 year ago

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TM_Kiko, Employee

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Hello aquarianvenus2000 ! Welcome to the community!

We understand that you are reporting that your mouse cursor moved without you controlling it. Allow me to provide some advise with this matter.

May I know if you can recall setting up a remote session application? Or did you install any applications as per any support's advise to have your computer be remotely accessed? If yes, kindly access your computer's Programs and Features portion and have them uninstalled. If you are not sure, you may contact our supports so we can help you identify these programs further.

Contact Trend Micro Technical Support

Another thing that might have caused this problem is due to a hardware issue on your mouse or on your pointing device. I would like to advise that you make tests by using a different mouse and see if you will still encounter the same issue. We must also consider the surface where we are placing our mouse as it may also affect the scrolling or the interaction of the cursor. Make sure to have it cleaned as well.

Hope this helps.

Trend Micro Home Users Community
(Edited)

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