Maximum Security Doesn't Need Windows 10 Defender, Correct?

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  • Updated 7 months ago
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This conversation has been merged. Please reference the main conversation: windows defender

Hello,
I'm using Maximum Security on a Windows 10 machine. After an update, the OS has enabled/activated Defender.
As I understand it, with Trend Micro I don't need Defender. Is this correct?
If so, what steps do I take to disable Defender? Defender's Real Time protection setting is enabled, but also greyed out, making it impossible to deactivate.
Thanks,
Karen
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kaschu62

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Posted 7 months ago

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Tom Emmelot, Champion

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Hi kaschu62,

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
Is TM up and running?
Can you provide us with a screenshot from defender?

Kind regards,
Tom
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kaschu62

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Hi Tom,
Thanks for the quick reply. Attached is the screenshot of the Defender Security Center.
~Karen

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Tom Emmelot, Champion

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Hi kaschu62,

But can you tell TM is running well ?

Kind regards,
Tom
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kaschu62

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Trend Micro seems to be preforming as expected. Though, would it perform more efficiently without Defender running? I wonder. Also, if Defender is redundant, I wish to disable it. The more programs starting at boot up or running in real-time, the more system resources used and overall performance depleted. That is what I'm trying to find out if TM needs Defender or not. Does Trend Micro perhaps use Defender in the same way it uses Windows Firewall with TM Firewall Booster?
Thanks,
Karen
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TM_Shei, Employee

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Hi kaschu62 and thank you for letting us know your concern!

Thank you Tom for providing your insights regarding the said concern.

Yes, Windows Defender should be disabled because it might create a conflict with your Trend Micro program. 
Also, having one or more incompatible software on the computer can cause any of the following issues after the installation of the Trend Micro Security software:

  • Computer being more vulnerable due to incompatibility issues
  • False detections
  • Computer performance issues
Should you have further questions, please let us know so that we can assist you.

Thank you and have a great day! 

Trend Micro Home Users Community
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kaschu62

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Thank you Tom Emmelot and TM_Shei. I appreciate the correspondence. However, I am unable to disable Defender, Defender Real-time Protection is greyed out/dimmed in Defender Security Center. Any idea how to get around this?
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TM_Shei, Employee

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Hi kaschu62, thank you for your prompt reply.

Upon installing Trend Micro, Windows Defender has been disabled. The Real-time protection toggle button is grayed out because Windows Defender has been disabled already. That is a normal process.

Should you have further questions, please let us know so that we can assist you.

Thank you and have a great day! 

Trend Micro Home Users Community
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kaschu62

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Thanks again. As I said in the original question. After a resent Windows update Defender was re-activated. Real-time Protection now has a check by ON, but the On/Off toggle is greyed out. After the Windows update Defender's notification icon is also present.
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Tom Emmelot, Champion

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Hi kaschu62,

Hi your TM is not well installed!
The virus treat protection settings should not be like that.
Do a new install note your license key if you do so.

Kind regards,
Tom
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TM_Mark, Employee

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Hi kaschu62, As Tom Emmelot mentioned your Trend Micro might not installed well.

If you update Windows Defender with Trend Micro installed in your computer, it may cause conflict on Trend Micro setting. Just to be sure I suggest that you reinstall your Trend Micro program.

Here is the link for your Trend Micro program:

Installing Premium Security (2018)

Feel free to reply to this thread to update us on your progress.

Thank you and have a great day!

Trend Micro Home Users Community
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kaschu62

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Thank you Tom Emmelot and TM_Mark. I did reinstall TM Maximum Security and Defender is now disabled. For the record, I didn't update Defender, Window 10 Update did the Defender update. If there is a way to manually select which updates get installed (as in previous Windows OSs), I don't know it.
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Ben

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Hello kaschu62,

For the windows record after the new Fall update. Windows updates and after the update you get informed that somethings happend to your computer. (message turns on in the right corner down at the right. 
You'll read there that Microsoft Defender took over your computer for safety. It will ask for a anti virus program. In this case you don't need to make a new installation of Trend Micro, because it is still alive. 
Just activate and scan through start>> Trend Micro or your shortcut. At that time Windows Defender will be running in the back. This is only for your safety!
Should a program or something else turn down your Internet security, windows defender will be activated immediately. 
There are even more options build in the new 1703 version, like the Smart Screen in Windows, wich you can turn down or leave it this way. My advise leave it there!
You find it by opening Windows Edge>> go to the 3 dots on the upper right side and choose option open this site with Windows Explorer. There you find again 3 dots and can go to security and find the Smart Screen protection. 
If there is a harmful site, Windows will block it for your security. For times as today where 800 viruses show up each week, you should feel safe all the way with your Trend Micro and Windows Smart Screen.
Ben  

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