maximum devices usage

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  • Problem
  • Updated 2 years ago
  • In Progress
I've only used 1 pc protection out of 3 users plan, when trying to add another device it says all licenses are used. Can any one help?
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muvinallways

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Posted 2 years ago

  • 1
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TM_Claudia, Employee

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Hi muvinallways, we’re currently checking your order history and will get back to you soon.

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TM_Claudia, Employee

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Hi muvinallways, we've checked your account information on our end, and it seems your subscription is only available for 1 device.

Unfortunately, we can not confirm your order details since your license was purchased from a retail store but not from our website, and we are also unable to adjust your subscription. As a suggestion, please contacts the retail store and gets help from them.

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