Max Security is geenrating huge amounts of etl files

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I am using Maximum Security 10. I have found over 160GB of file in the directory c:\Program Files\Trend Micro\AMSP\debug

How do I get rid of them and stop more appearing
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pat

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for reporting this issue. For your question, here's a related community topic that should answer your question:
Debug data is too large and takes up 36 gb on my hard drive about three files make up the bulk of this. how can I reduce the size 

Please let me know if you have more concerns or questions by replying here. Thank you.

Trend Micro Home Users Community
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TM_L, Official Rep

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Thanks for your reply in this article. We understand you can't delete the files in Archive and can't save the AmspConfig.ini file. For your this issue, we suggest using Diagnostic Toolkit to uninstall your Maximum Security this time and then reinstall to make sure everything reset to resolve your problem. Please refer to the links below for detailed steps:
  1. Uninstall Maximum Security by Diagnostic Toolkit
    Uninstalling Trend Micro Security and older programs using the Diagnostic Toolkit - see "Trend Micro Security 2015 And 10 (2016)" section
  2. Reinstall Maximum Security
    Installing Maximum Security 10 (2016) 
To make sure that the debugging is off to prevent this problem in the future. Please follow the steps below to manually disable debugging: 

Step1. Stop all Trend Micro Services 
Disabling or enabling your Trend Micro Security software - refer to "Disabling Trend Micro Program".

Step2. Change the setting
a. Go to C: Program Files Trend Micro AMSP. Look for AmspConfig.ini and copy-paste it to your Desktop.
b. Open AmspConfig.ini from Desktop, and look for DebugLogAMSPServiceStart, set it to 0 and then save it.
c. After saving AmspConfig.ini, please copy-paste this AmspConfig.ini form Desktop to AMSP folder.

Step3. Start all Trend Micro Services 
Disabling or enabling your Trend Micro Security software - refer to "Enabling Trend Micro Program"

It's quite a few steps to perform, but please do let us know if it solves your large debug data issue. We'll assist you if you still encounter problems. Thank you!

Trend Micro Home Users Community