Maps Scout Extension not picked up by Trend Micro scan.

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  • Problem
  • Updated 3 months ago
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My laptop is infected with Maps Scout Extension, but Trend Micro does not pick it up in a scan. Shouldn't it be picking it up? Also, please help! I know I can remove this with SpyHunter but I must purchase the software. How else can I remove it? It is not in my Program List so I cannot uninstall. Thanks for any info you can provide.
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ryzancas

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Posted 3 months ago

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Tom Emmelot, Champion

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Hi ryzancas

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

Maps Scout is a plugin. Go to Add-ons --> Plugins in Firefox and you'll find it. Just delete it. You might want to check your cookies also as Maps Scout adds itself there as well.
If it is on Chrome, look for extensions and delete it,
Also clean your History and Cookies.

Hope this helps, and TM does not act on things that you self install with your permission.

Kiind regards,
Tom


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TM_X, Official Rep

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Hi ryzancas, 

Did the solution provided by Tom work? If downloading something, please check every term there is because these downloads may have add-ons in them that you don't want on your computer. As Tom said, if you permitted these to be installed on your computer, the Trend Micro program assumes that you trust the app/feature and will mark it as safe. 

^X

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