Manual Update Request

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  • Question
  • Updated 8 months ago
  • Answered
I would like an option to manually check for an update before starting a full scan.  Since my scheduled scan feature stopped working I need to manually start a weekly full scan.
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Posted 8 months ago

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TM_X, Alum

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Hi garycall, 

Here's how to manually check for updates: 
  1. Open the Trend Micro main console. 
  2. At the upper right corner of the console, click on the icon of a man. 
  3. Select About the Software
There are a few possible reasons why the Scheduled Scan is not working -- screensaver is running, the computer is in hibernation mode, etc. To resolve this, you may visit this link: 

Scheduled scan of Trend Micro Security software is not working

Let us know how it goes. :)