Manual update

  • 1
  • Problem
  • Updated 3 days ago
  • Acknowledged
Person said that they needed access to walk me through a manual update for Trend Micro
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Rene'

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  • agitated

Posted 4 days ago

  • 1
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Tom Emmelot, Champion

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Hi

Can you tell me about that person, never let someone just out off nothing on your PC.
Did you ask TM for help?
They never come to you like that!
Do you have a screenshot or some other info about this matter?
Hope to here  from you

kind regards,
Tom
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TM_Nicole, Employee

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Hi, @Rene'! 

Thank you for your post and welcome to the community!

We would like to know the following so we can narrow down the situation:

1. Were you in contact with one of Trend Micro's representatives recently? Did they somehow schedule a callback with you so they can troubleshoot on your computer?
2. Did a representative contact you about this? Were you also provided a case number?

Please let us know.

In the meantime, you may refer to the steps below to perform a manual update on the Trend Micro program:

1. Open the Trend Micro program.
2. Click on "You have access to the latest protection" (just below the "Protected" label).
3. Wait for the program to update (status should say "Checking for updates, installing an update or downloading an update).
4. Once done, you're all set.

Please let me know if this helped.
Thank you!

Sincerely,
Nicole