Malware

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  • Problem
  • Updated 2 years ago
  • In Progress
my computer had a malware attack two nights ago my trend security did not pick this up or did not remove it when I ran a scan would like to know why
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Stephen

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi Stephen,

Did you install a program 2 day's ago?

Most malware is cumming from that and are then installed at side and accord by you.

Do you have a name of the malware or what is happening?

What is the version of TM?

But first of all do you have a restore point from before the (attack), because that will help in most of those cases.

Kind regards,

Tom

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TM_Claudia, Employee

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Hi Tom, thanks for always helping us in this community!

Hi Stephen, thanks for letting us know about this issue. To answer your question, we would like to confirm more details of the malware attack you mentioned and might need to gather some logs from you. Since you are a valued subscriber of Premium Support Service, we highly suggest you calling our Premium Support Hotline, which includes 24x7 phone support and online remote services, to address your concern efficiency. Please find the phone number in the "Call Premium Hotline" section of this page

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