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  • Updated 3 years ago
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You keep telling me you are blocking the dangerous Macadware Cleaner but how do I get it off my computer (iMac)? I never installed it, but it sits there and pops up multiple times a day asking me to activate.
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Posted 3 years ago

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Tom Emmelot, Champion

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I quote Linda a TM Employee that answered a similar problem:

check out this article for step by step directions to fix your problem:
Removing unwanted pop-up messages on Mac

After trying the above three options, please clear Safari Browser Caches by the steps below:

Open your Safari browser.
  1. Pull down the “Develop” menu and choose “Empty Caches”
  2. Wait a few seconds and the Safari web caches will be cleared completely.
  3. Reopen your Safari browser to check if the same symptom occurs.
Please try and let us know if this resolves your issue. If the problem persists, please provide a screenshot of your issue. We'll assist you further.

Kind regards,
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TM_L, Official Rep

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Hi Tom, thanks for answering. this solution is exactly what we need!

Hi @mfbreard, welcome to Trend Micro Community! 

Please try the solution that Tom provided, do let us know if this solves your issue. If it doesn't resolve the problem, please send us the picture of the blocking message, we'll be glad to assist you. Thank you!

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