Longtime Trend user bought upgrade from Best Buy - doesnt recognize serial number

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  • Updated 2 years ago
  • Acknowledged
HP Pavilion P6-2100 - Win10 - Trend Micro Maximum Security
Longtime trend user - bought upgrade from Best Buy - installed 11.0_HE_Full version as directed in Quick Start Guide.  It reconfigured CPU - then restarted - wouldn't recognize serial number - clicked on Best Buy MR version and tried again and it didn't recognize either.
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Posted 2 years ago

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TM_Kim, Employee

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Hi watashi1937!

How are you today? I hope you are doing very fine.

By the way, thank you for informing us about the issue and let me help you with this.

Upon checking your subscription here on our end, please be informed that you are using a Trend Micro Maximum Security.

You have informed us that your serial number was not recognized upon the installation. Please be informed that the issue might be caused by an inappropriate installer file used on the installation.

In order to successfully install the Trend Micro Maximum Security program on your computer, please download and use the installer provided below. 

Trend Micro Maximum Security 2017 Installer

In case you would like to have a guide on how to install the Trend Micro Maximum Security, you may refer to the link below.

Installing Trend Micro Maximum Security

Please inform us if you will be able successful in installing the Trend Micro program.

Thank you and have a great day! :)

Trend Micro Home Users Community

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