locked out of msn hotmail

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husband could not get into his msn Hotmail. clicked help gave phone number and email. then someone was in computer. they called him and said he had a virus and they could fix for $195. now worried we are infected. scan found nothing??? should we worry ?? Teresa kane
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kaneasap58

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Posted 2 years ago

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woodartisan55, Champion

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The chances are good that your device has been "hijacked" by someone using ransomeware. Trend Micro has a program/solution for this. Contact them by phone immediately and DO NOT talk to or pay these people to give control of your computer back to you. Trend will help. Good luck!
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TM_L, Official Rep

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@woodartisan55, thank you for helping!

Hi Teresa kane, sorry for not getting back earlier. 

For your issue, we suspect it's a Third Party Technical Support Scams. You can refer to the link below for the details:
Frequently Asked Questions (FAQs) about Suspected Third Party Technical Support Scams

As @woodartisan55, and our help document mentioned: Do not allow someone to take control of your computer especially from suspicious third party support. However, if you have been scammed, we suggest calling our support center directly to help you more efficiently, as they're equipped with better tools to diagnose and troubleshoot. Please see the link below on how to contact our support center:
Ways to Contact Support (look for the "Call Standard Support" section at bottom left and choose " North America ")

Thank you!

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