live email was blown out.

  • 1
  • Problem
  • Updated 2 months ago
I renewed my trend micro and my live email was blown out. This happened last time too but i assumed it was a coincidence. NOT. All my email was loaded to the main email. All message ruled deleted. All sent mail deleted.
Photo of sugarchase

sugarchase

  • 100 Points 100 badge 2x thumb

Posted 2 months ago

  • 1
Photo of sugarchase

sugarchase

  • 100 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled live email was blown out..

I renewed my trend micro and my live email was blown out. This happened last time too but i assumed it was a coincidence. NOT. All my email was loaded to the main email. All message ruled deleted. All sent mail deleted.
Photo of TM_Kim

TM_Kim, Employee

  • 3,082 Points 3k badge 2x thumb
Hi, sugarchase.

Sorry to hear about your experience.

Please try to disable Trend Micro first to see if Trend Micro is the one causing the problem. Here's how to do it:
Disabling or enabling your Trend Micro Security software

In case the issue still persists, you can follow the steps on this link: Repairing Windows Live Mail.

Note: Please make sure to enable Trend Micro once you're done doing all the steps on the link.

Hope this helps. Let us know if you need more help.

- Kim
(Edited)

This conversation is no longer open for comments or replies.