Little Issues

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  • Problem
  • Updated 2 years ago
  • In Progress
Updates were installed by Trend 20 August, when finished, a message on bottom right of task bar came up w/- the message(Microsoft windows & Trend both report Defender Spy ware is turned off-Click to View) Should Defender be turned ON or OFF Should I click on or off?
ALSO
There is no support for Windows XP users by Trend, my PC was upgraded to Windows 7 long before I installed Trend Micro Maximum Security, so why is it when I go to Trend Properties Compatibility Mode, it says compatability is XP service pack 3. Do I receive updates for XP or W7? Will this affect updates to my computer
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foxtail7

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Posted 2 years ago

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TM_L, Official Rep

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Thank you for reporting this issue. The Windows Defender warning message shows since when an update is being installed and the Trend Micro program is automatically restarted. If after finishing the, you can open the main console of Trend Micro Security, there is no problem.

For your Windows Defender question, Windows Defender will be disabled automatically when installing Trend Micro Security software. This default change is to avoid conflict since Windows Defender is a Microsoft's built-in anti-virus protection and having more than one anti-virus program usually causes a conflict. So you don't need to manually click it on or off.

For your Trend Properties Compatibility Mode question, could you please provide a picture of it, so we can understand more background? Thanks!

Trend Micro Home Users Community
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foxtail7

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Linda, thanks for your reply on Defender. You asked if I could send a picture of compatability mode, I have taken a screen shot, but I do not know how to send it to you, How do I go about it. It is saved as a word document thanks
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foxtail7

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sorry, do not need to comment again
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TM_L, Official Rep

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You can upload images by the camera icon below. Please refer to the following screenshot.



Thank you!

Trend Micro Home Users Community