Listen to "do not display this again" please

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  • Problem
  • Updated 5 days ago
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  • (Edited)
The other day, Trend Micro Maximum protection popped up a window suggesting I sign up for a continuous protection plan that I have no interest in. The window gave the option to prevent future dialogs, which I selected. Today, the same ad popped up, this time without a "do not display this again" option. Super uncool. Antivirus is supposed to stop adware, not install it.
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support

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Posted 1 week ago

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TM_LouiseN, Cloud Security Engineer

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Hi support!

Welcome to the Community!

Apologies for this inconvenience. May we know what is the exact message that appears on the pop-up or if you don't mind can you send us a screenshot and upload it here so we can make sure that the notification is coming from the Trend Micro program.

Kindly attach the screenshot of the notification along with your comment using the upload button shown below.


We'll wait for your response. Thank you!


Trend Micro Home Users Community
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support

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I'll send a screenshot if it shows up again, but it was definitely a Trend Micro popup.
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support

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So?
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TM_LouiseN, Cloud Security Engineer

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Thank you for yourresponse support!

Apologies for this inconvenience, our team is currently working on this and we will keep you updated.

We will be sending you follow ups if we already have updates regarding this.


Trend Micro Home User Community
(Edited)