Limits of ransomware protection changed?

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  • Updated 2 years ago
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I am getting request to select a SINGLE folder, using Folder Shield, for ransomware protection.  Do I get only one?  I thought the entire computer was (previously) protected from ransomware.
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jdsparks

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Posted 2 years ago

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Hi @jdsparks, thanks for trying our new Community! 

You are right, Trend Micro Security has process and features that help to your entire computer protect from ransomware. You can refer to the link below for detailed information:
Ransomware: Introduction, Prevention and Trend Micro Security Solutions

One of the newest features of the 2017 version is the folder shield. Folder Shield feature prevents ransomware from maliciously encrypting your files and holding them hostage until you pay the attacker. but only can be used on one folder per computer. You can refer to this link for more information:
Using the Folder Shield feature of Trend Micro Security

Please let me know if you have more concerns or questions by replying here. Thank you.

Trend Micro Home Users Community
(Edited)
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tony

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But I think you can protect a whole folder structure, so for example I have protected c:users which is slightly better than a single folder. Would be nice to be able to select multiple drives though.
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Hi @jkovaly, thank you for trying Trend Micro Community!

To answer your question, Folder Shield aims to prevent ransomware from maliciously encrypting all files inside a shielded folder.

Hope this clarified your concern.

Trend Micro Home Users Community
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jkovaly

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Still not clear. Let me ask this way, does the protection also include all the subfolders and files within those sub folders?
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Hi @jkovaly, we are sorry that our explanation did not clarify your question.

Yes, the protection also includes all the subfolders and files in Folder Shield.

Please let us know if we've clarified your question this time. Thank you!

Trend Micro Home Users Community
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jkovaly

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ok, that makes it clear, I just wanted to be certain.  Thanks for the additional clarification.
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Hi @jkovaly, thanks for the kindly reply!

Please do not hesitate to ask questions or report product issues in the community in the future. Thank you!

Trend Micro Home Users Community
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claudiu_botezatu

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Hi,

I selected the whole partition (other than the OS partition) of a HDD and Trend accepted it ; that means the whole partition is protected?


Thanks!

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Hi @Claudiu, 
To answer your question, yes, you are right! The partition of a HDD that Trend Micro Security accepted it, that means the whole partition is protected.

However, please take note that Folder Shield feature does not support Removable Disk, Network drive, Mount drive and Folder property which contain hidden, system, symbolic and not indexed.

There are some default forbidden folders due to it may impact user computer's performance if they are shielded folder. These folders are grayed out and cannot be selected.
• C:\ 
• C:\Program Files 
• C:\Program Files(x86) 
• C:\Windows 

Please let us know if we've clarified your question. Thank you!

Trend Micro Home Users Community
(Edited)
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claudiu_botezatu

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Yes, is all clear, thank you!
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Hi @Claudiu, It's my pleasure to be helpful!

Please feel free to contact us anytime when you need help for Trend Micro products in the future.

Trend Micro Home Users Community