limits IPad usability

  • 1
  • Problem
  • Updated 10 months ago
  • Acknowledged
Since installing on my iPad, I cannot open photos or select any buttons beyond the first "page." It is like Trend is blocking them as pop ups. I got the Trend max for 5 devices.
Photo of mjellis64


  • 70 Points

Posted 10 months ago

  • 1
Photo of TM_Ferry

TM_Ferry, Employee

  • 2,016 Points 2k badge 2x thumb
HiĀ mjellis64,

Thank you for posting your concern here and welcome to Trend Micro Community.

Let's check if the Trend Micro is the one causing this issue. Kindly uninstall the Trend Micro Mobile Security from your iPad and see if the issue still persists.

If the issue still persists, Trend Micro Mobile Security is not the one causing this issue.

May we also know if you're using a third-party application in opening your photos or you're opening it using the photo application of Apple?

Please don't hesitate to contact us if you have any concern regarding your Trend Micro program.

Enjoy the rest of your day!

Trend Micro Home Users Community