License seat discrepancy?

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  • Updated 2 years ago
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Please do not change my question as you are incorrect I have a contract from Trend clearly stating I'm entitled to 4 devices... NOT 3. If that is an error by Trend I will have to reconsider my package when it's due for renewal.If it's not an error please rectify as I want 4 devises covered.

Note: This conversation was created from a reply on: Can't install - “Too Many Installations” warning message.
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june.reid8

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Posted 2 years ago

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TM_Claudia, Employee

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Official Response
We've created a new conversation for your issue to ensure your questions and issues are addressed in the most timely manner by our support team.

We have checked your license and you are correct that your license is entitled to protect 4 devices. Currently, all 4 seats in your license have been used. Could you provide some detail on where you saw the information or message that shows a 3-device limitation?

Here're a useful documents that might be related to your concern. You could check current status of your device installations and free up an existing seat to transfer it to a different device:
Managing devices under Trend Micro Account (MyAccount)

Please let us know if your concern has been addressed by us. If not, please do not hesitate to reply in this conversation. Thank you!