Latest version (Trend Mirco) for PC needs DE BUGGING.

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  • Updated 10 months ago
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My computer downloaded the latest version (Trend Mirco). It worked once and now says " You cannot get started on this until you have finished recieving an update or running a scan. Please try again later" it has completed its updates and its been three days and the Security app does not work.
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mark.vandendries

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Posted 10 months ago

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TM_VEN, Employee

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Hi mark.vandendries and Welcome to the Community!

Thank you for letting us know your concern, we really appreciate that.

You can try to restart the Trend Micro program by following the steps on the link below.

Disabling or enabling your Trend Micro Security software

And if it is still not working. may we know the message that you are receiving exactly?


Hope this helps.

Trend Micro Home Users Community
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mark.vandendries

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I know how to open the program. The message is as above.. " You cannot get started on this until you have finished recieving an update or running a scan. Please try again later"
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mark.vandendries

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it happens when you click on the scan button. 
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TM_son, Employee

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Hello mark.vandendries and thank you for your reply! 

The troubleshooting provided by VEN is to restart the components of your Trend Micro Program. It is not just about turning off and turning on the Trend Micro Security. Please try it first before proceeding with any troubleshooting. 

If the issue still persist after restarting the components of the Trend Micro Security program, Kindly check if the Trend Micro System tray icon is visible at the bottom right side near the corner of computer screen? If yes, Can you please hover your mouse on the icon and can you please check if it says "Now Scanning"? If Yes, Kindly perform the troubleshooting on the link below. 

Trend Micro System Tray icon stuck at "Now Scanning"

I hope this helps. 

All the best. 

Trend Micro Home Users Community
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mark.vandendries

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Thank you it appears that it now is proceeding with updates. Regards.
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TM_son, Employee

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Hello mark.vandendries and thank you for your reply! 

Glad to hear everything's working now! If you have other questions or encounter product issues in the future, please do not hesitate to contact us in this community.

All the best. 

Trend Micro Home Users Community

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