Latest Newsflash: Trend doesn't like an outdated Apple 5C but hubby loves it :D:D:D:D

  • 1
  • Question
  • Updated 1 week ago
  • In Progress
I tried to load Trend Micro Maximum Mobile onto my husband's iPhone 5C and I received the msg - UNABLE TO CONTINUE Please try again. If the problem persists, please contact Trend Micro and mention error #20011 our account with Trend is TIA Tracey Kubea
Photo of gordy.trace


  • 70 Points

Posted 1 week ago

  • 1
Photo of TM_Kiko

TM_Kiko, Employee

  • 8,234 Points 5k badge 2x thumb
Hello gordy.trace ! Welcome to the community!

Ideally, the lower version of Trend Micro Mobile Security should be available to 32-bit iOS devices but this did not happen because Apple (their AppStore) prevents our app to have 2 versions available, one for the latest devices and the other for the 32-bit devices. Due to this limitation, we chose the latest version to be the one available on the AppStore, we do apologize again for the inconvenience that this have caused you and I do hope you understand why must we take this position.

The iPhone 5c is running the 32bit of Operating System and I am afraid this might be the cause of the incompatibility.

I hope this helps.

All the best,

Trend Micro Home Users Community