Just updated to latest Firefox version 62.0 and it disabled the Trend Micro toolbar. I expect you will be hearing from others about this breakage and incompatibility. I am assuming this means my Trend Micro is not protecting me when I am web browsing... ? ? ?
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280 Points
Posted 7 months ago
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212 Points
TM_X, Official Rep
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9,178 Points
Hi,
Have you tried enabling the toolbar again? If so, did you encounter any error? If not yet, please follow the instructions below to re-enable it:
Enabling the Trend Micro Toolbar in Mozilla Firefox
Let us know how it goes.
^X
Have you tried enabling the toolbar again? If so, did you encounter any error? If not yet, please follow the instructions below to re-enable it:
Enabling the Trend Micro Toolbar in Mozilla Firefox
Let us know how it goes.
^X
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280 Points
Yes... when I tried to enable the TM Toolbar it complained and said that the TM add on, aka the Toolbar, was using the 'Legacy' code and that version 62 doesn't work with 'Legacy' addons - they then point to a developers page where they mention some kind of different API or whatever. They also offer some 'replacement' addons - none of which are Trend Micro related and are of no use to TM users ;)
TM_X, Official Rep
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9,178 Points
Hi snpmarq,
Can you please send us a screenshot of that error? I'd like our team to look into this and screenshots and any other details you could provide will assist us.
^X
Can you please send us a screenshot of that error? I'd like our team to look into this and screenshots and any other details you could provide will assist us.
^X
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280 Points
If you are running the latest version of TM and then update to the vers 62 of Firefox, it comes up with a message telling you that they have disabled the TM Toolbar... with that comment regarding 'Legacy' versus the currently and only approved API interface.
Once Firefox nuked the TM Toolbar stuff it does not appear anywhere else ( ie no disabled page listing items that have been disabled ).
When you fire up the latest version of TM and go to the 'settings' option, you can enable and disable the 'Toolbar' option all you want, but it will not cause the Toolbar to activate - and nor does the Firefox give any subsequent apology or explanation for why the Toolbar is disabled. Hence there is nothing to screen capture to show you.
One thing I did notice is that when Firefox 62 disabled the TM Toolbar, the overall speed and response to page request SLOWED DOWNED noticeably. It almost felt like there might be some TM remnant conflicting slightly with the Firefox due to it being disabled - but somehow clinging on to the Firefox 62. Not sure if that is an adequate explanation of how it feels...
Once Firefox nuked the TM Toolbar stuff it does not appear anywhere else ( ie no disabled page listing items that have been disabled ).
When you fire up the latest version of TM and go to the 'settings' option, you can enable and disable the 'Toolbar' option all you want, but it will not cause the Toolbar to activate - and nor does the Firefox give any subsequent apology or explanation for why the Toolbar is disabled. Hence there is nothing to screen capture to show you.
One thing I did notice is that when Firefox 62 disabled the TM Toolbar, the overall speed and response to page request SLOWED DOWNED noticeably. It almost felt like there might be some TM remnant conflicting slightly with the Firefox due to it being disabled - but somehow clinging on to the Firefox 62. Not sure if that is an adequate explanation of how it feels...
TM_X, Official Rep
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9,178 Points
Thank you so much for these details. I'll get back to you once I have an update.
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280 Points
From what Firefox posted, in reference to this problem, it would appear that our Trend Micro Tool Bar was operating with 'Legacy' code ( their phrase ) Firefox then goes on to say that developers of kaput addons were suppose to have migrated to some API interface or something...
Hopefully TM staff check out this problem and get a fix for this problem... and it would be nice to know if this non-compatibility with Firefox 62 has left our browsers vulnerable while surfing the net
Hopefully TM staff check out this problem and get a fix for this problem... and it would be nice to know if this non-compatibility with Firefox 62 has left our browsers vulnerable while surfing the net
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212 Points
Good to know you're on it!
I can only assume that this has taken Trend by surprise that the Toolbar is suddenly incompatible with Firefox, which is a bit strange!
TM_X, Official Rep
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8,208 Points
Hi dave-h,
Yes, we're on it and it will speed us up if you could provide us screenshots or any details of the error that you've encountered if any.
Yes, we're on it and it will speed us up if you could provide us screenshots or any details of the error that you've encountered if any.
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212 Points
How do I add a screenshot? I can't see any option to do so.
TM_X, Official Rep
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8,208 Points
Just click on Write a Comment field and you should see this:
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212 Points
Thanks! I was actually trying to do it on my old XP computer using Firefox 52 ESR, and it wasn't showing that at all for some reason!
I'm now looking on Firefox 62 on Windows 10 and it's fine.
@ahsans has already posted pretty much the same, but here's my two anyway.
I'm now looking on Firefox 62 on Windows 10 and it's fine.
@ahsans has already posted pretty much the same, but here's my two anyway.
Max Slo, Champion
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9,626 Points
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212 Points
I have a nasty feeling this is an intentional change by Mozilla, which has prevented some legacy add-ons from working as they probably use APIs which have now been removed for security reasons.
They will expect the add-on authors to fix that, and they won't!
I'm seeing the problem on the release version of 62.0 32 bit on Windows 8.1 32 bit, so it's not a 64 bit issue.
They will expect the add-on authors to fix that, and they won't!
I'm seeing the problem on the release version of 62.0 32 bit on Windows 8.1 32 bit, so it's not a 64 bit issue.
(Edited)
Max Slo, Champion
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9,626 Points
Max Slo, Champion
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9,626 Points
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280 Points
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212 Points
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256 Points
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264 Points
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92 Points
This reply was created from a merged topic originally titled Firefox Toolbar not working with the latest version of Firefox.
For your information & Immediate Action
For your information & Immediate Action
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132 Points
TM_X, Official Rep
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9,178 Points
Hi everyone,
Our team was able to identify what caused this issue and has now come up with a solution. To solve this, please follow the instructions in this link:
[Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settings
For additional help, let us know.
^X
Our team was able to identify what caused this issue and has now come up with a solution. To solve this, please follow the instructions in this link:
[Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settings
For additional help, let us know.
^X
Tom Emmelot, Champion
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27,026 Points
Hi TM_X
Worked, also the speed is normal again!!
Does this hot-fix come also with a update of TM?
Or must everybody do the "Hot-Fix" ?
If so put the hot-fix on the Home page of this site.
Kind regards,
Tom
Worked, also the speed is normal again!!
Does this hot-fix come also with a update of TM?
Or must everybody do the "Hot-Fix" ?
If so put the hot-fix on the Home page of this site.
Kind regards,
Tom
TM_X, Official Rep
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9,178 Points
Hi Tom,
No, this hotfix only addressed the Firefox issue. :)
No, this hotfix only addressed the Firefox issue. :)
Tom Emmelot, Champion
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27,026 Points
Hi X,
What i mend is that everybody use Firefox, must do this fix or is it done with the TM update also?
Kind regards,
Tom
What i mend is that everybody use Firefox, must do this fix or is it done with the TM update also?
Kind regards,
Tom
Will this fix be in an update of Trend Micro Maximum Security so it will be fixed by auto update? So people will automatically have the fix?
thanks in advance
thanks in advance
(Edited)
TM_X, Official Rep
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9,178 Points
Hi dianecos,
For some computers, the issue remains even after upgrading to the latest version of the program. In case the issue occurs, you may run the hotfix on this updated Knowledge Base:
[Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settings
For some computers, the issue remains even after upgrading to the latest version of the program. In case the issue occurs, you may run the hotfix on this updated Knowledge Base:
[Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settings
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280 Points
Just installed the Fix and things appear to be functioning properly. The one step folks will need to definitely follow is #8 - ie once you go through the steps and properly install the 'Fix', be sure to fire up your Mozilla and go to the Options, AddOns, Extensions and enable the Trend Micro Toolbar there. Suffice to say things appear to be resolved with this Fix. Many thanks...
TM_X, Official Rep
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8,988 Points
Great! Thanks for confirming. :)
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100 Points
Appears to be working fine. Did not have to execute step 7, Enable the Trend Micro Toolbar on your Mozilla Firefox web browser. This appears to have been done automatically after installing patch, rebooting, and restarting Firefox.
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132 Points
thank you all, problem fixed, Lukas
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212 Points
Yes thanks for the quick fix, although I still have to say that this issue should have been anticipated and addressed with a program update before it actually caused a problem!
TM_X, Official Rep
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8,988 Points
Hi dave-h,
Yeah, I know where you're coming from. And believe me, what you're suggesting is exactly what we want. However, Firefox or any other browser for that matter, do not submit a Beta build to us for us to check. So after they've released the official build, that's when we take action if there are incompatibility issues.
^X
Yeah, I know where you're coming from. And believe me, what you're suggesting is exactly what we want. However, Firefox or any other browser for that matter, do not submit a Beta build to us for us to check. So after they've released the official build, that's when we take action if there are incompatibility issues.
^X
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212 Points
I always imagined that extension makers and browser makers (at least the major players) were in constant contact, especially where security issues were concerned. Obviously not, but I was very impressed how quickly a fix was rolled out in this case! I was worried it was a major issue that would take a very long time to resolve! Thanks.
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148 Points
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264 Points
Tom Emmelot, Champion
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27,026 Points
