We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Trend Micro protects your computer from malware / viruses from websites that you are visiting. Regarding the server files, it is best to contact your web hosting provider so that they can help on utilizing and protecting your server files.