large debug files

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  • Updated 2 years ago
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Hi,
I installed Maxiimum Security 10 on a second computer yesterday and I have 5.5 GB of files in the AMSP\debug folder.
In subfolder 10005 the TMUFE_UF.log is over 1GB.
In subfolder 20004 the
09052016_NSC_TmProxy.log is over 1GB and
08052016_NSC_TmProxy.log is over 300MB.
In subfolder 10009 the LCEDebug.log is 42MB and there are five .bak files over 50MB.
in subfolder 20011 the 2016-05-07_11-36-38_EE_Tmeext7.etl file is 39MB and there are five .etl files all 51.2MB.
In my first computer non of those files exist apart from the LCEDebug.log which is 0KB.
(in subfolder 10011 there is a tmsa.log of 42MB in the first comp and 51MB in the second computer).
Is there a setting I can change (I couldn't find one) or do I just delete them and the problem won't reoccur?
Regards
Peter
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prgmilne62

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Posted 2 years ago

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pragmatic

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pragmatic

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apps usually generate logs from time to time and they have a predefined limit
say for example, when it reaches 25MB the oldest entry will be deleted/overwritten

but there can be exceptions like when it comes to diagnostic tools

if you'ved messed up with the diagnostic toolkit of TM before then you have to make sure that the logging gets disabled
if you can't click on finish collecting data, then you need to find a way to have an extra space first
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prgmilne62

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Thanks.  I only installed the program on my second computer on Saturday and hadn't run the diagnostics. The AMSP log server must have been activated by default when installing from the website.
Is there an issue with what I have done turning off both the AMSP and the "ordinary" log servers using those batch files?  (I notice there are batch files to turn them back on)
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pragmatic

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it's the same whether you install from the cd or website
i suggest that you don't mess with the internals of the program
if you still encounter the problem, the easiest way would be to reinstall
in that way, the settings will be reverted back to default
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prgmilne62

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Thanks, however I hadn't changed any Maximum Security system settings on either computer (just the normal UI options) and the first one installed from the CD didn't have 5.5GB of debug files generated in 2 days (which didn't self delete) filling up the hard drive and making it unusable.  (The first one does take a very long time "Starting your protection" but I'll put that in another post).  The article I was referring to with the hotfix to overcome the issue I was having is https://esupport.trendmicro.com/en-us/home/pages/technical-support/1096316.aspx
so it has happened to other people before (note that I never used that download as I was concerned that it was for an earlier version and I found the batch files so used them instead).
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pragmatic

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yes, it was created for an earlier version 
and hotfixes by nature only apply to the version they are created for
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TM_Claudia, Employee

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@pragmatic  Thanks for providing some useful info.

@prgmilne62  We're checking internally to get you more information on this. Thanks!
(Edited)
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TM_Claudia, Employee

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Per our investigation, this issue may be caused by incorrect log config setting. Please follow the steps below to check the setting on your side:
1) Go to folder C:\Program Files\Trend Micro\AMSP
2) Locate the file AmspLogFilter.ini, and use a text editor to open it.
3) Confirm if the setting in your AmspLogFilter.ini is the same as below. If not, modify to match the values below.
    LOG_INFO_TYPE_ENGINE_TMPROXY=0 
    LOG_INFO_TYPE_ENGINE_TMUFE_UF=0 

Please let us if the solution resolves your issue, and we'll assist you if you still encounter problems. Thank you.

Trend Micro Home Users Community
(Edited)
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prgmilne62

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Thanks.

Unfortunately those settings were already at 0 as were all settings except for LOG_INFO_TYPE_FRAMEWORK=2
; LOG_INFO_TYPE_ENGINE=2     [ is the ";" meant to be there? It was after a blank line]
LOG_INFO_TYPE_ENGINE_IAU=3

debug file generation isn't as active today.
Largest are
ssapi.log   42MB
LCEDebug.log  37MB
LCEDebug.log_1.bak    51.6MB
2016-05-19_18-49-41_EE_Tmee1.etl  47MB

I notice in the ssapi.log that

05/20/2016 11:20:41 [548] CSSScanner::GetParams() ENTER
05/20/2016 11:20:41 [548] CSSScanner::GetParams() EXIT

was repeated 56,072 times in 42 seconds.  That seems a bit unusual (unless it's sequentially loading data from a file or something).

after the final repeat the next lines were

05/20/2016 11:21:23 [548] db rec not found
05/20/2016 11:21:23 [548] SSGetNextRow() EXIT
05/20/2016 11:21:23 [548] SSCloseHandle() ENTER ssc=1, lHandle=0
05/20/2016 11:21:23 [548] CSSScanner::GetParams() ENTER
05/20/2016 11:21:23 [548] CSSScanner::GetParams() EXIT
05/20/2016 11:21:23 [548] SSCloseHandle() EXIT
05/20/2016 11:21:23 [548] SSQuit() ENTER ssc=1
05/20/2016 11:21:23 [548] CSSScanner::DeInit() ENTER bLastInstance=1
05/20/2016 11:21:23 [548] CSSScanner::DeInit() EXIT
05/20/2016 11:21:23 [548] DeInitTmTAPIDriver() ENTER
05/20/2016 11:21:23 [548] DeInitTmTAPIDriver() EXIT ret=1
05/20/2016 11:21:23 [548] DeInitLSPFuncs() ENTER
05/20/2016 11:21:23 [548] DeInitLSPFuncs() EXIT
05/20/2016 11:21:23 [548] SSQuit() EXIT
05/20/2016 11:21:23 [548] SSSetRCMTable() ENTER ssc=0, lpBuffer=0x00000000, dwSize=0
05/20/2016 11:21:23 [548] SetRCMTable() ENTER
05/20/2016 11:21:23 [548] SetRCMTable() EXIT g_pRCMTable = 0x00000000, lRet = 0
05/20/2016 11:21:23 [548] SSSetRCMTable() EXIT SetRCMTable() return 0

------------------------------------ SSAPI Session Ended ---------------------------------



I think I will do a reinstall if you can't find a solution in the next 24 hours.
Last installation was done downloading from the website.
I have copied files from the CD to my computer but couldn't find a file to install it (and I don't have the CD with me) hence the web install.  The CD version is ANZ TTi10 HE.  Where and what is the installation file?
(Edited)
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TM_Claudia, Employee

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OK your log file ini settings look fine. Given the situation you're encountering, a reinstall is a good way to make sure everything is reset.

Do you see a Setup.exe file in the CD image you copied? If so, that's the file you want to execute to start the installation. Here's a help doc reference for installing from CD:
Installing Maximum Security using the CD

If not, the downloaded installer should work fine as well. Please see this doc to download and install from the web:
Reinstalling the latest version of Trend Micro Security program

Thanks and please keep us posted on how the reinstall goes. If the issue still occurs, then we'll try to get someone from product development to look into it.

Trend Micro Home Users Community
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prgmilne62

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The re-install took a couple of varied attempts but eventually worked well.  Thanks.
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TM_Claudia, Employee

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Thanks for notifying us! We're happy to know your Maximum Security works well on your computer now! Please feel free to contact us in the community at any time if debug log issues occur again.

Trend Micro Home Users Community

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