Lag with Trend Micro installation

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  • Problem
  • Updated 12 months ago
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I just installed my latest update on a Windows 10 machine and immediately started getting lag that was not present before. What can you do to correct this.  I kept your program after the first free year because it elimiated this problem now it is causing it. It was extreme on my old machine and I thought it was because of low memory but this machine has not be used and is brand new with few added programs.
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elampe

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Posted 12 months ago

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TM_JustineM, Employee

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Hello elampe and welcome to the community.

Apologies for the inconvenience that you are experiencing with the program.

May I ask if the computer that has the issue has any other security program installed aside from the Trend Micro program and the Windows Defender? Since it is brand new I assume there is another security program installed. If so please uninstall the other security program and check if the issue still persist. You can click on this link for you to see the steps on how you can remove other security programs on your brand new. 

Programs to remove before installing Trend Micro Security

I hope this helps resolve your concern.

Thank you and have a great day!

Trend Micro Home Users Community

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