keeps showing restart that does not help and will not let me scan

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  • Updated 2 years ago
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need help
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emsb

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Posted 2 years ago

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TM_L, Official Rep

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Thanks for informing this issue. Per your description, here're two reference docs that should be helpful: 
“Protection Disabled ... Restart Required” still appears when opening the main console of your Trend Micro Security

"Restart Required" message appears after your Trend Micro Security software detects a threat

After performing the above actions, if the problem still persists, please send us a screenshot and describe the problem in detail, so we can understand more background before recommending other solutions. Thanks!

Trend Micro Home Users Community

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