keeps showing restart that does not help and will not let me scan

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
need help
Photo of emsb


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,720 Points 10k badge 2x thumb
Thanks for informing this issue. Per your description, here're two reference docs that should be helpful: 
“Protection Disabled ... Restart Required” still appears when opening the main console of your Trend Micro Security

"Restart Required" message appears after your Trend Micro Security software detects a threat

After performing the above actions, if the problem still persists, please send us a screenshot and describe the problem in detail, so we can understand more background before recommending other solutions. Thanks!

Trend Micro Home Users Community