keeps deleting files even if on exceptions list

  • 2
  • Problem
  • Updated 2 months ago
  • Solved
very frustrated with my trend micro at the moment, have files on exceptions list but still keeps deleting them . I have unticked all the "automatic removals of threats" but keeps deleting shit anyway
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vinni.singh

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  • frustrated

Posted 2 months ago

  • 2
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TM_Iya, Employee

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Hi vinni.singh,

We're sorry to hear of your experience.

We can try to add the files into Trend Micro Security's whitelist. Here's how: Trend Micro Security keeps detecting files or programs that are already added to the Exception List

Please let us know if this solution will work for you.

~Iya
(Edited)
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brandonlittle

  • 62 Points
I've been having this problem as well. The solution you posted does NOT work, neither does reinstalling TM. I've been reporting this issue for the last couple years and nothing ever gets done about it. I'm about to switch myself.
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TM_Pia, Employee

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Hi, brandonlittle!

I'm sorry about this experience.

I will endorse this case to one of our senior engineers. 

Please expect an email within 10-15 minutes for more details of the escalation process.

We can continue our conversation through it.

~Pia

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