Just renewed, downloaded and when I tried to activate, will not accept my email address.

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  • Problem
  • Updated 3 weeks ago
At activation will not accept my email address.
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  • 70 Points
  • frustrated

Posted 3 weeks ago

  • 1
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Tom Emmelot, Champion

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Hi donnataylorsmith

The only reason i can think of, is that you use a other before!
Hope you find that.

Kind regards,

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TM_X, Official Rep

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Hi donnataylorsmith, 

Did you receive any error message along the activation process? Tom is correct, you may have used the email address before. So instead of creating a new account, you should select the option to sign in.