Just received a scam microsoft email that threats to lock my computer unless I call 18332953539

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  • Updated 8 months ago
why didnt trend micro alert me I ran a full scan after this showed and it did not find anything
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paul kunnick

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  • frustrated that I spend big $$$ for trend micro and they dont find this threat

Posted 8 months ago

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TM_Iya, Employee

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Hello paul kunnick,

Do not call the number and do not let them access your computer. 

What you have experience is a Tech Support Scam. This is the act of taking advantageof concerns about virus and other threats to make money. Scammers performunsolicited phone calls or use false advertisements to gain control of thecomputer.

Trend Micro did not detect anything after you run a full scan because Microsoft Scam is not a virus, it's a pop-up that you get when you visit an unsecured website or download free apps from an unsecured source.

For more information about this Tech Support Scam, you can check this FAQ.

Here's what we need to do.
1. Check the recently installed programs on your computer and uninstall the program that you did not install.
2. Reset all your web browsers to get rid of the pop-ups.

Hope this helps.