Just installed Trend Micro MaximumSecurity and now nothing is auto starting up

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
So my mum bought a bundle pack for 6 computers so we went to put them on the computers. We did 3 and everything was fine but after I installed it on my computer, I went to go to google and I got an error.

GamePanel.exe - Application Error
The application was unable to start correctly (0x00000e5). Click OK to close the application.

I asked my brother and he said to just restart my computer because I had just installed something. I did, entered my password and now multiple of these boxes came up with a different exe each time. I notice Steam.exe and Discord.exe. I then realized that nothing opened up automatically like it used to. So it seems that after installing Trend Micro, nothing will now open up automatically. What can i do to fix this? I can't even open up these programs normally just by clicking on the shortcut.
Photo of peace.love.angels

peace.love.angels

  • 70 Points

Posted 2 years ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

  • 8,116 Points 5k badge 2x thumb
I'm not exactly certain what one of the techs here will tell you, but if I had that situation, I'd disconnect from the internet and do, at least, a quick scan, if not a full one (which takes a bit longer). Something seems a bit off to me and It appears that you may have some problems which may not have been picked out before Trend Micro was installed. Learn how to use it. I've had it for about a decade now and would not switch(after having tried many others), you have to find out how to use it properly.
Photo of TM_Jabi

TM_Jabi

  • 7,242 Points 5k badge 2x thumb
Hi peace.love.angels and welcome to the community! 

I understand that you are having trouble opening the programs on your computer after installing the Trend Micro program. 

The 0xc00000e5 error code is quite common among all versions of Windows systems and it is fairly broad. 

What can we do to check if it is the Trend Micro program causing the issue, please click here to learn how to enable and disable it. 

If the error was gone, follow the steps below on how clean install the Trend Micro program: 
  1. Uninstall the Trend Micro program using the Diagnostic Toolkit
  2. Use the Trend Micro Remnant File Remover tool.  This hotfix removes any leftover Trend Micro files from your computer so that you can successfully install the latest version of your Trend Micro Security Software.
  3. Click here to see the steps on how to install the Trend Micro Maximum Security 11.0.

If the issue persists, check the link below to see some steps you might want to follow the fix the issue.
Windows 10 - The application was unable to start correctly (0xc00000e5), click ok to close the application

Please let us know of any updates. 

Have a wonderful day! 

Trend Micro Home Users Community
Photo of TM_Jabi

TM_Jabi

  • 7,242 Points 5k badge 2x thumb
Hi woodartisan55

Thank you for helping us out here in the community! 
We do appreciate you providing your insights and sharing your knowledge here. 

Enjoy the rest of the week! 

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.