Just got a pop up virus on Google Chrome - web page address and please fix the VPN!!!

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  • Updated 3 weeks ago
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Just got a pop up virus on Google Chrome, which had the following web address:https://df56373.com/helps/mac/ .  The page claims to be from Apple support, and that I had three viruses on my Mac, and then proceeded to attempt to download files to my computer, which I blocked.  My Trend Micro is up to date, and I've done another scan, and nothing seems to be amiss.  I'll do a full scan before leaving to be sure. 

I normally run the content shield VPN on my mobile devices, which I use for mobile data in my office.  But since upgrading to iOS12, it conflicts and I cannot use it.  Please, for the love of Pete, hurry up with the fix!  As a business with login access to client databases and systems, I need that VPN.  I get hit with spam and phishing all the time and it's increased significantly since not having it.
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lindsay

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Posted 3 weeks ago

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TM_X, Official Rep

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Hi lindsay, 

That sounds like a scam to me, which usually appears when we accidentally click some link which then redirects us to that page. Usually, a simple reset of the browser will get rid of the scam. For more info and best practices on how to combat these threats, you may visit these links: 

Frequently Asked Questions (FAQ) about Suspected Third Party Technical Support Scams
Surging Tech Support Scams and How to Avoid Them 

Our team is working on a permanent fix for the Content Shield issue. In the meantime, we suggest you follow the instructions in this link: 

Issues with the Content Shield feature of Mobile Security on iOS 12

Apologies for the inconvenience and we thank you for your patience. 

^X
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lindsay

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I did try to update Skype, and I suspect it was somewhere in that process I picked it up.  I updated through the app, rather than my windows account, this has now been rectified.  My computer has been scanned, and is scanned every day.  I'm highly aware of the dangers of not clicking on links that I'm not sure of, and as a result, usually only experience a couple of malicious files per month (at most), despite the 50 or so spam and phishing emails I receive each week.

I've tried the suggested fix with adjusting the date and it only appears to work temporarily, and then fails again.  You also get the same temp fix if you toggle between the levels of filtering, but again, it's only a temporary fix.  The firewall also seems to turn itself off.  This could be that in order to stop it from constantly turning itself on and hindering connection, I had to turn it off in both the general settings and the 'turn on on demand' setting. 

I have just attempted to reconnect, using the fix and the firewall screen/button is grean - cycling clockwise blue in an attempt to connect, but is not stable.  I can not get it to turn on again through either the general settings or the content shield.  As soon as I slide the toggles on, they turn off again, and the connect on demand turns on again automatically.  It is causing major impact to performance such as loading webpages, and even saving files in MOS and dropbox.  But I will try it again.  My business, and I'm sure many others have been and continue to be negatively impacted by this issue.  Can you provide consumers with an approximate timeline of when this issue might be fixed, or how the update is progressing?

Thank you.