just get me done

  • 1
  • Question
  • Updated 2 years ago
  • Answered
want to buy new internet security and antivirus software but it says that my serial number must begin with "A" however my existing account begins with "PIMF". what do i need to do?
Photo of lflower

lflower

  • 70 Points

Posted 2 years ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 24,306 Points 20k badge 2x thumb
Hi Flower,

TM Internet Security starts with a "P"
TM Antivirus + Security starts with a "A"
So if you want to download look here:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592768211.1480325701
Like to here from you.

Kind regards,
Tom
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @lflower, welcome to Trend Micro Community! 

If you want to renew your current Internet Security subscription, please refer to the link below for detailed steps to renew your subscription:
Renewing your Trend Micro program subscription

Also, you can go to Trend Micro Online Renewal and use your serial number to renew. 

If you still encountering the same problem, please provide a description or picture of the situation you are encountering, and we'll help you further. Thanks!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.