I've received an email from "no-reply@support.trendmicro.com" saying that I've successfully activated Password Manager. Is this legitimate?

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I've received an email from "no-reply@support.trendmicro.com" saying that I've successfully activated Plasword Manager. Is this a legitimate email?
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avbowden

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Posted 1 year ago

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TM_JB, Official Rep

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Hi @avbowen!

According to our backend records it seems that you did activate your bundled Password Manager program. So yes that email is indeed legitimate. For additional information, here is how the link to our knowledge base for your Password Manager.
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avbowden

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Thanks for the reply.  This disturbs me greatly as I most certainly did not activate the Password Manager program.  I have an inherent distrust of putting all my passwords in one place.  Therefore, if I didn't activate it, who did?  I have now removed Password Manager from my computer, but now I think I need to change all my passwords as well. 

Please investigate this further, as I am very concerned indeed.

Since typing the above, I see that Password Manager doesn't need to be activated if it is part of my Trend Micro security software.  I am still curious as to how and when the software decided for itself to activate it.  Thank you.

(Edited)
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TM_JB, Official Rep

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We will look into this further, although if you do not use the Password Manager program then you may kindly ignore the email. It could also be possible that someone else who uses and shares the account accidentally activated Password Manager.
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avbowden

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Thank you. No-one else has access to the login details for the whole Trend Software, and wouldn't know the password to get into it.
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TM_JB, Official Rep

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I dug around further and it seems that the Password Manager side of your account was activated on December 29 this year. Based on the date, it is possible that the account was activated one of the four machines with the 2017 version installed either: little old notebook, Vicki2013comp, depot or little Acer notebook. The only steps needed to activate Password manager would be:

1) Open the program
2) Click Data
3) Click "Open" on Password Manager
4) Login with the Trend Micro account

The 4th step does sound unlikely when it comes to the other machines/users accidentally activating the Password Manager though. As I mentioned previously, I recommend just ignoring the email and if anything else strange happens then please let us know.
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avbowden

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Thank you for looking into this further.  Nothing further has happened, so I suppose all is ok. Regards
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TM_JB, Official Rep

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You are quite welcome and please let us know if you have anything else in mind :)