I've downloaded the installer

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  • Problem
  • Updated 2 months ago
  • In Progress
I've downloaded the installer several times, but the program won't go any further to install into my laptop.
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krisallen2000

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  • frustrated

Posted 2 months ago

  • 1
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krisallen2000

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Please help me install my protection.
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Tom Emmelot, Champion

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Hi krisallen2000

 Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Look here:
Reinstalling the latest version of Trend Micro Security program
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...
Hope this helps.

Kind regards,
Tom
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TM_Phebs, Employee

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Hello krisallen2000 and welcome to the community!

Is there any error message when you try to install? What happens when you try to run the installer, also may I know the operating system of your computer?

We would like you to take advantage of your premium subscription. You may refer to the link below for our premium contact numbers; 

Ways to Contact Support

Regards