it will not update!! it keeps telling me to connect to the internet.

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  • Updated 6 months ago
  • Acknowledged
i keep having the same problem with my trend micro! this will be the 4th time that it will not update!! it keeps telling me to connect to the internet. and every time i let bestbuy fix it they just reinstal it and a week later its doing it all over agine! what can you do to fix this!!
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LATURNOTIM

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Posted 6 months ago

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TM_Malik, Employee

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Hello LATURNOTIM,

Sorry for the inconvenience.

No worries, we'll help you check on the cause why you are receiving that kind of error message.
May we ask what type of internet connection do you have? The Trend Micro program needs a stable internet connection for it to update regularly. Also, most of the time this may be caused by conflicting programs or potentially unwanted programs installed on your PC.

For now, please also try the steps on this link to resolve this issue.

Trend Micro Home Users Community