it takes too long to load when i first turn on my computer

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  • Problem
  • Updated 3 months ago
  • In Progress
it is taking longer and longer for trend protection to start when I start my computer- also at times it will say computer is protected and then when I am online it will be saying please wait protection starting I am not happy with this at all
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wheatens444

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Posted 3 months ago

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TM_Ferry, Employee

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Hi wheatens444,

Welcome to Trend Micro Community! 

We apologize for the inconvenience this has caused you. 

Please make sure that you don't have other security software installed on your computer other than Trend Micro. You may refer for the list of incompatible sofwares/potentially unwanted programs and how to remove it:

Programs to remove before installing Trend Micro Security


Hope this helps.

Regards,
Ferry