it takes too long to load when i first turn on my computer

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  • Problem
  • Updated 11 months ago
  • In Progress
it is taking longer and longer for trend protection to start when I start my computer- also at times it will say computer is protected and then when I am online it will be saying please wait protection starting I am not happy with this at all
Photo of wheatens444


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Posted 11 months ago

  • 1
Photo of TM_Ferry


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Hi wheatens444,

Welcome to Trend Micro Community! 

We apologize for the inconvenience this has caused you. 

Please make sure that you don't have other security software installed on your computer other than Trend Micro. You may refer for the list of incompatible sofwares/potentially unwanted programs and how to remove it:

Programs to remove before installing Trend Micro Security

Hope this helps.