It Stinks

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  • Problem
  • Updated 2 years ago
  • In Progress
You say my software is no longer supported and stopped it but my subscription finishes Feb 2019, do I get a refund for the almost a year of stopped software or newer software that you can supply.
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Posted 2 years ago

  • 1
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TM_VEN, Employee

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Hi geof.hack and Welcome to the Community!

We really appreciate that you bring this to our attention.

As I check your account you still have a Trend Micro Internet Security version 8.0 which is an old version of the program that is why you are receiving a message "The software is no longer supported". In that case you can just install the latest version of the program but first try to check the system requirement for the Trend Micro program, just click the link below.

System Requirements for Trend Micro Security

And for installing the latest version of the program you can refer on this link.

Installing Internet Security

Hope this helps!

Trend Micro Home Users Community

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