It says suspicious file for Sims 4 Does this sound true for EA games?

  • 1
  • Question
  • Updated 12 months ago
  • Answered
That's why the Sims 4 won't play as it keeps saying suspicious file. 
Photo of c.simpson

c.simpson

  • 70 Points

Posted 12 months ago

  • 1
Photo of TM_Jaime

TM_Jaime, Employee

  • 240 Points 100 badge 2x thumb
Hi c.simpson and welcome to the community!


We understand that you're currently having troubles playing Sims 4 as Trend Micro keeps on detecting it as a suspicious file. Sorry to hear that you're having to go through this kind of inconvenience with our program.


All EA Games are legitimate and permissible. Trend Micro may just be falsely detecting the program. To rectify this issue, you may try to add Sims 4 to Trend Micro Exception List. Kindly click the link below for the instructions:

Configuring the Exception List of Trend Micro Security software


Pleaselet us know if this solution solves your problem. We'llassist you if you still encounter problems.


Thank you and have a wonderful day!


TrendMicro Home Users Community

This conversation is no longer open for comments or replies.