Issues with incognito instruction/privacy

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Why am I seeing Asian language when trying to view "Learn more" about privacy on safe surfing?
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momega

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Posted 2 years ago

  • 1
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TM_L, Official Rep

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Hi @momega, thanks for asking here!

For your issue, are your referring that you use the following SafeSurfing feature in your mobile and seeing Asian language when trying to view "Learn more"?

Using SafeSurfing in Mobile Security for Android to protect against unsafe websites

Using SafeSurfing with Mobile Security for iPhone, iPad or iPod Touch

To help you further with this problem, we need a bit more information from you. Could you provide detailed descriptions or screenshots you're seeing? Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

Trend Micro Home Users Community
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momega

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Hi Linda,

Thank you for responding. Here are 3 attachments to display what I am

seeing when I click on my Trend Micro app on my ipad. #1 I click on the

"safe surfing link". #2 I click on the "Learn More" on the Privacy tab. #3

displays the page with Asian type font. #3 shows a full page of what I

assume is an explanation of how to use the privacy tab, but in this "other"

language. Trying to understand why I'm see that.

Thanks

(Edited)
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TM_L, Official Rep

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Hi @momega, thanks for the reply and sorry for not getting back earlier.

We've already reported this issue to our Product Development Team. Once we received the information, we will update you ASAP. 

Trend Micro Home Users Community
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Hi @momega, we were informed by our Product Development Team that this problem was a system error and now the redirection has been fixed. After clicking on the "Learn More" on the Privacy tab, you can see the English support page. Sorry for the inconvenience caused

Please let us know if you have other questions or encounter any problems at any time. Thanks!

Trend Micro Home Users Community

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