Is this normal?

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  • Updated 7 months ago
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When I finish a scan and want to check start up programs, there's no access to do so:


Heck, I'm trying to paste a screen shot, but can't seem to. In any event, after performing a scan, the page that has the list and says "Reduce computer startup time" has nothing to the right to click to see what programs are starting immediately.

I had previously reduced this to one, my monitor (HP desktop running Win 8.1), and Trend Micro, of course. Is that reduction the reason?

Just a bit concerned as I used to be able to check this all the time.

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woodartisan55, Champion

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Posted 7 months ago

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TM_Ian, Employee

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Hello @woodartisan55!

Thank you for letting us know of this concern. You may try to check the startup programs directly on your Task Manager. To open Task Manager, press CTRL+ALT+Delete and then select the option to open the Task Manager.

Once the Task Manager is open, click the More Details or simply go to Startup tab. Check one-by-one the programs and choose which programs you would like to disable.

You may also check it from your Trend Micro program by running the PC Health Checkup feature. Open the main console and go to Device> PC Health Checkup. Once done scanning, you may click the button to see more details.

We hope this helps.

Thank you and have a great day!

Trend Micro Home Users Community
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woodartisan55, Champion

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Hi TM_Ian (My eldest son's name, Ian), and I did try the PC Health Checkup before posting. The same result with no access to start programs. I will try the task manager in a bit and post results.  Thank you!...Tim/woodartisan55


Finally checked my startup programs via task manager and all is well. I'm just curious as to why I still do not have the option to check via Trend Micro. This is a check I performed regularly after a scan but, as I've noted, the option to do so is no longer there at the end of a scan or after PC Health Checkup.



Here's another piece to this conundrum: I recently purchased a PC laptop running Win 10. After a scan on this, the option to Reduce Computer Startup Time is there and I am able to look at the startup programs. It seems to be only my PC desktop which is still not offering this after a scan or Health Checkup.

Any ideas why??

(Edited)
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TM_Malik

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Hello @woodartisan55!

Were you able to check this setting? Open the main console and go to Settings then choose "PC Health Checkup". Please make sure that the box for "Include PC Health Checkup with Quick Scan and Full Scan" is ticked.

Or kindly send a screenshot if it's possible for us to check again. There's a camera icon before you can submit your reply.



Thank you so much! :)

Trend Micro Home Users Community
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woodartisan55, Champion

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woodartisan55, Champion

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One taken just now, top, and one taken a day or so ago after a quick scan.

I hope this helps. This is my desktop PC running Win 8.1. Thank you!

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TM_evi

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Hi again woodartisan55!

The message "Make optional improvements"  over here:


will only appear if there are applications that need to be prevented from starting up with the computer to boot it up quicker.

For example:


right now, I have two applications that slow down the computer's boot up time so the option appears.

This is actually the same for your scans! 

If there's still any clarification regarding the matter, feel free to leave a reply!

Trend Micro Home Users Community

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