is there a setting to prevent trend micro from interfering with online games?

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  • Updated 3 years ago
  • Acknowledged
I have games via steam which trend micro is preventing from downloading the files to play the game. placing the file name in the exception list does not solve the issue. I also have other games on steam that play fine.
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Posted 3 years ago

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Photo of TM_L

TM_L, Official Rep

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We definitely don't want to be blocking a game download! Just to make sure the game is safe, if there's an error message you're seeing during the download, please attach a copy or send us the description or screenshot.

To get around this, please try temporarily disabling Maximum Security first, and download the game from Steam. Here's a doc with steps to disable Maximum Security:
Disabling or enabling your Trend Micro Security software

After downloading, please make sure to turn Maximum Security back on.

There's another potential solution to add the Steam website URL to Maximum Security's web exception list. But please try the above solution first and let us know if it solves your issue. Thanks.

Trend Micro Home User Community

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