Is there a remote control program accepted by Trend? What I currently use gets quarantined even though I havie it excepted.

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  • Updated 2 years ago
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Photo of James2355


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Posted 2 years ago

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Photo of TM_Kiko


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Hello James2355 ! Welcome to the community!

To answer your question, our Premium Service team is using the LogMeIn application to remotely access our client's computer. Using that tool, we are able to perform the Premium Services that are only available on selected Regions/Countries.

Remote access tools may be used by other hackers to steal data or install malware on your computer that is why most of those programs are being blocked and quarantined.If you really wish to use that program, you may use what ever program that you trust to use but be mindful that we might have troubles if something unfortunate happens..

Keep safe!

All the best,

Trend Micro Home Users Community
Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi James2355

I use "Teamviewer" and TM never gives a problem with that.
Both sides contact via a ID and Password and got a lot of features.

Kind regards,

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