Is the Trend search engine up-to-date?

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  • Updated 7 months ago
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I have had Trend maximum Security for about 4 years. I bought a new computer with windows 10 and quickly had malware on it causing the internet browsers to stop working and needing a restart. I was advised that the search engine for all the newest viruses might be too old now and I should switch to Norton-- is that possible? is there an update I should be loading? Thanks
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nwigston

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Posted 7 months ago

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jacques-loyer

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I think tworkins that : Trend micro professionnal was better 10 years ago as i was workink in 2009 for UK company using Trend, bot for individuals peoples they try to compense the good service for companies
Jacques LOYER
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TM_Ferry, Employee

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Hi nwigston,

Thank you for posting here on our community.

Trend Micro always update itself every 3 hours to make sure that you're protected against the latest threats spreading over the internet.

You may check manually if there is an update on your Trend Micro program. Please refer to this link on how to manually check for updates:

Updating your Trend Micro Security software

If you encounter any issues while updating your Trend Micro program, please let us know and also provide us a screenshot of the error you received.

Thank you and have a great weekend!

Trend Micro Home User Community
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nwigston

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Thank you for your reply. I checked and I am up-to-date and being updated every 3 hours. The question remains as to how malware installs itself on a computer within hours of bringing it home from the store if Trend is updating itself every 3 hours --(we even had ransomware that penetrated the other computer a year ago and we had to have the computer wiped clean)? Does it matter when the maximum security program was originally installed with respect to its ability to detect malware and viruses or is the update equivalent to an new engine being installed each time?
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TM_JustineM, Employee

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Hello nwigston,

Apologies for getting back to you late. May I know when you purchased the computer did you by any chance test it on the store and connected it to the Internet before and after bringing it home? Also did you install the Trend Micro program when you got home or did it take a while before you installed it? In addition, did you run a full scan of the Trend Micro program right after installing and updating it? Moreover, it really matters when or what time you install the program, because the Trend Micro program will not install on the computer if there is an infection as the ability of malware are to disable/remove security programs.

There are different forms how malware can get to computers, there are websites that have a drive by download that means each time you visit a website it will automatically download file. Another is through emails as this is more common since many malware authors lure people in opening their email and downloading a file, an estimate of 80% of ransomwares are sent through emails. Another form where you can get infected are from free programs that you download and install. Some free programs have another type of program inside that when you install the free program it will ask you if you want to install a second program that it says it is recommended. This type of malware distribution is called "Piggy Back", I strongly suggest that when you install a program make sure that you will not be installing another type of program as the secondary program may have vulnerabilities that let malwares in your computer.

I hope this helps answer your question.

Thank you and have a great week!

Trend Micro Home Users Community