is my new laptop protected.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
i bought a new laptop some time ago, our subscription was renewed till August of 2018, how can i tell if this laptop has the protection. I can't seem to see the icon any more
Photo of hpphelan


  • 70 Points

Posted 2 years ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,664 Points 20k badge 2x thumb
Hi hpphelan

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
Is the program in the programs list, then start it from there.
If not, go to your TM account and download the latest version from there and install.

Kind regards,
Photo of TM_Kiko


  • 10,502 Points 10k badge 2x thumb
Hello hpphelan ! Welcome to the community!

Thanks Tom Emmelot for the help.

To make sure that you have the protection on your new laptop, look for the Trend Micro Icon on the desktop page or even on the System tray. If it is there, try doing a double click or try opening the Main Console and try to run the scan. If you are unable to do so, try installing the Security program first by following the Steps on this link.

Installing Internet Security

Make sure to have your Trend Micro serial number with you as you will need to upon registering the product.

You may retrieve your subscription details by logging in to your account at:

Trend Micro MyAccount

Hope this helps.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.