Is Guruaid your contracted troubleshooting company. I feel that we may have been "scammed"

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  • Updated 2 years ago
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They requested payment to "clean out " our laptop before they would be able to restore Trend. How the program was removed I have no idea. This occurred in January 2016, and the computer in question does some odd things now and I fear contacting them for their so called "service"
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baskersdon

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  • concerned and anxious

Posted 2 years ago

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TM_L, Official Rep

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Guruaid has no contractual relationship with Trend Micro. Trend Micro is fully capable to perform the services provided by Guruaid, especially with Trend Micro Premium Support, of which you're a subscriber.

Do you remember how you were led to call Guruaid, made the payment, and perform remote service?

The "odd things" you're seeing could be due to Guruaid software that was installed for the "clean out", or from other unwanted software on your PC -- we cannot be 100% sure. One thing you could do is to use your Premium Support's "Security Health Check Service", which is already part of your subscription (i.e. no additional fee). We highly recommend you to use this service on the PC in question. To contact our Premium Support, please click the link below and find the number for Australia in the "Call Premium Support" section at bottom right of page:
Ways to Contact Support 

Thank you for being a long-time customer and a subscriber of our Premium Support!.

Trend Micro Home Users Community 
(Edited)
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chrlshlmn

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Guruaid is not trustworthy.Some software block guruaid altogether,stating it as a malicious website.Trend would you please block the website.Thank you.I got  bit by guruaid about 3 years ago.Some software security suites block guruaid altogether
(Edited)
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TM_L, Official Rep

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@chrishlmn Thanks for your feedback! Each day, Trend Micro processes a very large number of websites and block ones that are malicious or trying to lure users to perform risky actions. We have a website that allows everyone to check the safety of a particular website:
Trend Micro Site Safety

While Guruaid's website is showing up as "Safe" in our rating, we continuously try to improve the rating process to ensure our customer have peace of mind when using their devices and surfing the net. We'll pass your suggestion to the URL filtering team for enhancement considerations. Thanks!

Trend Micro Home Users Community 

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