Is Adobe Flash Player compatible with Trend Micro?

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  • Problem
  • Updated 2 years ago
  • In Progress
I have a home computer. Do not know a lot about it all, but my friend uninstalled/reinstalled adobe flash player back onto our computer today. I had uninstalled it (or actually dis-enabled it) because I thought there were security problems with it in July 2016. Now, again we are having problems with pages downloading, for example. weather.com.......takes forever to download; message keeps popping up and disappearing quickly (Warning unresponsive plugin. may be busy or it may have stopped responding. You can stop plugin now or you can continue to see if the plugin will complete. Continue or Stop Plugin button is there. but trying to click stop plugin does not work.) The url (I think that is the right word) is https://weather.com/weather/today/l/our zipcode And finally the page loads but not all the page is there. We had this problem before we uninstalled/disabled adobe flash player. And now problem is back. I checked Mozilla website and they said the Adobe Flash Player was up to date, but when I clicked Adobe Acrobat Reader to update (which Mozilla told me needed updating), same thing happened as with weather.com. Please help. We have had Trend Micro for years and love it (until now if that is causing this problem).
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rdrengo

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  • frustrated/confused.

Posted 2 years ago

  • 2
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TM_L, Official Rep

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Thank you very much for being a long-time Trend Micro product user, and sorry to hear the issue you are encountering. We received a similar topic here and currently investigating in our lab. But we still want to confirm the detail of your issue. Could you open the page in Firefox to verify if you're using the latest version of plugins:
Check Your Plugins

Please provide screenshots of your Firefox all plugins (including Adobe Flash Player / Adobe Reader) and the error (if there are any.), and we'll investigate further on our lab. Thank you.

Trend Micro Home Users Community
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rdrengo

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I took pics of my screen so I hope the attached are what you need
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TM_L, Official Rep

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Thanks for the information. For this issue, we assume that solving this issue in Community will take much longer so we would like to pass this case to our support center. A member of our support engineers will contact you directly to work with you in-depth to investigate further and help you more efficiently. Thank you! 

Trend Micro Home Users Community