IOS Update of Mobile Security on an iPad Not Compatible

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  • Updated 2 years ago
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I have Trend Micro Mobile Security installed on my iPad. The App for iPad tells me there is an update to the TMMS app but when I try to run it I get the error "Unable to Purchase. Trend Micro Mobile Security is not compatible with this iPad." That doesn't make much sense considering I've been running the app for quite some time now and it still runs fine, I just can't update it. I run versions of TrendMicro on my iPad, my iPhone, my MacBook Pro, and on a Windows 10 desktop computer. When I last renewed my subscription to the desktop and Mac machines somehow my licenses got all screwed up. I wonder if that is what is in play here, that perhaps I need to uninstall the version of TMMS I have and reinstall the version with the latest license? Can you advise? The product version on my iPad is 3.2.1190 and the iPad is second generation.
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wdharvey202

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Posted 2 years ago

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TM_Claudia, Employee

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Thank you for contacting us in Community! Unfortunately, we are afraid that the latest version of Trend Micro Mobile Security for iOS that you have downloaded from the Apple App Store is not compatible with 32-bit iOS devices including iPad 3. Due to Apple's limitation we are unable to filter the devices getting the update so you encounter the error message instead. 

You can view the detailed information by visiting the following online article:
Frequently Asked Questions (FAQ) about Mobile Security for iOS version 3.2

Currently, we are working on making sure if there is a version that will be compatible with 32-bit iOS device. In the meanwhile, Trend Micro Mobile Security for iOS provides protection with the features of the current version that you have. you can still use it on your iPad and ignore the update. 

Trend Micro Home Users Community

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