iOS App for Case Diagnostic Tool

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  • Question
  • Updated 1 year ago
  • Acknowledged
Will you be releasing an iOS App version of your  Case Diagnostic Tool ?
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Bruce Turner

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Posted 1 year ago

  • 1
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TM_AngeloS, Employee

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Hi Bruce,

Can you tell me more about that Case Diagnostic tool? What it does and etc.
Are you pertaining to the Diagnostic tool that uninstall Trend Micro on Windows?
More info is needed so that we can check on our end.

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Bruce Turner

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Please provide the functionality to look at the Event logs under Settings in the Trend Micro Mobile Security v6.5.1143 iOS  App & Release an iOS App version of  your Case Diagnostic Tool. It is only available for Windows.
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TM_Victor, Employee

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Hi Bruce Turner,

Upon checking on this case diagnostic tool, it is being used for our Corporate products.

The Trend Micro Mobile Security for iOS has a built-in log collector tool however, once it has been triggered it will be sent to our iOS App developers automatically for analysis upon a troubleshooting request from the support team.

Can I ask for the reason why do you need this type of tool?
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Bruce Turner

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We are currently encountering this problem :- [SR1-1-1132143654] Getting "Security Issues found on TelstraXXXXXX Your data and privacy could be at risk"
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TM_Kiko, Employee

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Hello Bruce Turner!

Thanks for letting us know about this. I believe you already have opened a through our Technical Supports. 

They will be handling this case. Please respond to their email and they sure will do their best to help you out.


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