Interrupts phone function when in Bluetooth mode

  • 1
  • Problem
  • Updated 8 months ago
  • Acknowledged
Automatically enters scan mode when bluetooth is on and interrupts phone functions. TrendM scan opertation pops within a few seconds up on screen when blutooth is swithed on. Eachtime the screen you select to use opens it pops up and overides the use and function of the screen selected ... Only in Bluetooth mode ... Very annoying when trying to use hands free.
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andysmwatson

  • 70 Points
  • Frustrated and annoyed when using bluetooth

Posted 8 months ago

  • 1
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TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello andysmwatson ! Welcome to the community.

We understand that you are having troubles with the Trend Micro app on your device when you are using an external peripheral via Bluetooth connection.

For us to further know what is causing this problem, can you provide the model of your Mobile Device and as well as the bluetooth device that you are using it with?

Also, can you tell us more about what seems to be happening when you enable the bluetooth connectivity? Does the pop up appear instantly after enabling the bluetooth mode or does it appear after connecting to your peripheral device?

We have tried to replicate this issue with an ASUS Zenfone (installed with the latest version of Trend Micro Mobile Security for Android) and connected it to a Creative  MUVO mini bluetooth speaker via bluetooth connectivity and the pop ups never appeared. I am thinking that this might be an isolated case and it will be a very big help if you can share some more information.

All the best, 

Trend Micro Home Users Community